Frequently Asked Questions
Everything you need to know about your next Hatley purchase.
What is the standard shipping timeframe?
We offer standard shipping across North America, which typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine the right size for my child?
Each product page features a detailed size guide. We recommend measuring based on height and weight for the most accurate fit, especially for our children's sleepwear and rainwear.
Are Hatley products eco-friendly?
Sustainability is important to us. Many of our items are crafted from organic cotton and PVC-free materials to ensure safety for your family and the environment.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.